AISticker Factory

At AISticker Factory, we are committed to ensuring customer satisfaction with our AI sticker generation service. This refund policy outlines the conditions and procedures for requesting refunds.

Credit Purchase Refunds

• Refund requests must be submitted within 7 days of purchase
• Only unused credits are eligible for refunds
• Partially used credit packages are not eligible for refunds
• Promotional or bonus credits are non-refundable
• Refunds will be processed in the original payment method

Subscription Refunds

• Monthly subscriptions can be cancelled at any time
• No partial refunds for unused subscription periods
• Annual subscriptions may be refunded within 14 days of purchase
• Refund amount will be prorated based on usage

Non-Refundable Items

• Used or consumed credits
• Special promotional offers or discounts
• Credits used for generated stickers
• Subscription time already used
• Bonus or complimentary credits

Refund Process

1. Submit a refund request through our support system
2. Include your order number and reason for refund
3. Our team will review your request within 2 business days
4. Approved refunds will be processed within 5-7 business days
5. You will receive an email confirmation once the refund is processed

Technical Issues

If you experience technical issues that prevent you from using our service:

• Contact our support team immediately
• Provide detailed information about the issue
• We may offer credit compensation or extended service time
• Each case will be evaluated individually